'Qonda - Remote Dolmetschen' Bewertungen auf plan-my-events.com

Privacy Policy of Qonda


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The responsible authority as defined by the data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:
BeMi Virtuell GmbH
Am Gäsnberg 37
65207 Wiesbaden

 

Your rights as a data subject

You can exercise the following rights at any time using the contact details provided:

  • Information about your data stored with us and their processing (Article 15 of the GDPR),
  • Correction of incorrect personal data (Article 16 of the GDPR),
  • Deletion of your data stored with us (Article 17 of the GDPR),
  • Restriction of data processing if we are not yet allowed to delete your data due to legal obligations (Article 18 of the GDPR),
  • Objection to the processing of your data by us (Article 21 of the GDPR), and
  • Data transferability if you have consented to data processing or have concluded a contract with us (Article 20 of the GDPR).

If you have given us your consent, you can revoke it at any time with future effect.

You can submit a complaint to a supervisory authority at any time, e.g., to the competent supervisory authority of the federal state in which you reside or to the authority responsible for us.

A list of supervisory authorities (for the non-public sector) with their addresses can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.


Collection of general data when visiting our website


Nature and purpose of the processing:

When you access our website, if you do not register or provide other data, information of a general nature is automatically collected. This information (server log files) includes the type of web browser, the operating system used, the domain name of your Internet service provider, your IP address, and similar information.

It is used, in particular, for the following purposes:

  • To ensure a trouble-free website connection,
  • To ensure the seamless use of our website,
  • To ensure the seamless use of our website,
  • for additional administrative purposes.

We will not use your data to draw conclusions about your person. We will statistically analyze this type of information if necessary, to optimize our online presence and its underlying technology.


Legal basis:

The processing is carried out as per item (f) Article 6 (1) of the GDPR based on our legitimate interest in improving the stability and functionality of our website.


Recipients:

The recipients of the data may be technical service providers, who work on the operation and maintenance of our website as the processor.


Retention period:

The data will be deleted as soon as it is no longer required for the purpose of the collection. For data used to provide the website, the data is generally deleted after the individual session has ended.


Mandatory or required provision:

The provision of the personal data mentioned above is neither legally nor contractually mandatory. However, without the IP address, the service and functionality of our website are not guaranteed. Furthermore, individual services may not be available or limited. For this reason, an objection is excluded.

 

Cookies


Nature and purpose of the processing:

Like many other websites, we also use so-called “cookies”. Cookies are small text files that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website.

With cookies, we receive certain information such as the IP address, type of browser, and the operating system used.

Cookies cannot be used to start programs or to transmit viruses to a computer. The information contained in cookies allows us to make navigation easier for you and to display our web pages correctly.

The information we collect will not be shared with third parties under any circumstances, nor will a link to personal data be created without your consent.

Of course, you can view our website without enabling cookies. Internet browsers are regularly set to accept cookies. In general, you can disable the use of cookies via your browser settings at any time. Please use the functions of your specific Internet browser to learn how to change these settings. Please also note that some individual features of our website may not work if you have disabled the use of cookies.


Retention period and cookies used:

If you allow us to use cookies via your browser settings or consent, the following cookies may be utilized on our web pages:


Session cookies

In the following sections, we provide information explaining how these cookies can (also) pertain to personal data.

In your browser settings, you can delete individual cookies or the entire set of cookies. You will also find information and instructions on how to delete these cookies or prevent them from being saved in advance. Depending on your browser provider, you will find the necessary information below in the following links:

 


Registration on our website


Nature and purpose of the processing:

By registering to use our personalized services, some personal data is collected such as name, address, contact and communication data (e.g., telephone number and email address). The registration allows access to services and content that are only available to registered users. If required, registered users have the option to change or delete the data entered during the registration at any time. Of course, we will inform you on request of the personal data that has been collected and stored.


Legal basis:

The data entered at the time of registration is processed based on the consent of the user (item (a) Article 6(1) of the GDPR).

If the registration serves to fulfill an agreement for which the contractual party is the data subject or to carry out pre-contractual measures, the additional legal basis for the data processing is item (b) Article 6(1) of the GDPR.

Recipients:

The recipients of the data may be technical service providers, who work on the operation and maintenance of our website as the processor.


Retention period:

Data will only be processed in this context as long as the corresponding consent is available. Afterward, it is deleted, provided no statutory storage obligations exist. If you have concerns regarding this matter, please use the contact information provided at the end of this privacy policy.


Mandatory or required provision:

The provision of your personal data is voluntary, solely based on your consent. Unfortunately, we cannot grant you access to our services and content if you do not provide your personal data.

 

Provision of fee-based services


Nature and purpose of the processing:

To provide fee-based services, we will request additional information such as payment details to enable us to complete your order.


Legal basis:

The data processing that is required to conclude the agreement is based on item (b) Article 6(1) of the GDPR.


Recipients:

Recipients of the data may be processors.


Retention period:

We store this data in our systems until the statutory retention periods have expired. The retention periods are normally 6 or 10 years for generally accepted accounting principles and statutory tax requirement purposes.


Mandatory or required provision:

The provision of your personal data is voluntary. Unfortunately, we cannot grant you access to our services and content if you do not provide your personal data.

 

Newsletter


Nature and purpose of the processing:

The personal data you provided when subscribing to our newsletter will only be used to send you our newsletter via email. Your name will be entered to address you personally in the newsletter and, if necessary, to identify you if you wish to exercise your rights as a data subject.

You only need to provide your email address if you wish to receive our newsletter. When you register to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be informed by email of situations relevant to the service or registration (e.g., changes to the newsletter or technical conditions).

We require a valid email address for an effective registration. To verify whether the owner of an email address has carried out the registration, we use the “double opt-in” procedure. This process logs the subscription to the newsletter, dispatch of a confirmation email, and receipt of the reply requested with the email. Additional data will not be collected. The data will be used exclusively to send the email and will not be forwarded to third parties.


Legal basis:

Based on your explicit consent (item (a) Article 6(1) according to GDPR), we regularly will send you our newsletter or comparable information by email to the email address you have provided.

You can revoke your consent to the storage of your personal data and its use to send the newsletter any time with future effect. A corresponding link is located in every newsletter. You can also unsubscribe directly from this website at any time or inform us of your cancellation via the contact option provided at the end of this privacy notice.


Recipients:

Recipients of the data may be processors.


Retention period:

The data will only be processed in this context as long as the corresponding consent is available. Afterward, it is deleted.


Mandatory or required provision:

The provision of your personal data is voluntary, solely based on your consent. We are unable to send you our newsletter without your consent.

 

Use of Google Firebase


Nature and purpose of the processing:

This website uses Google Firebase, a web analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (hereinafter: “Google”). Google Analytics uses so-called “cookies”, which are text files placed on your computer to help the website analyze how users use the site. The information generated by the cookie about your use of this website will generally be transmitted to and stored by Google on a server in the United States. However, due to the activation of IP anonymization on these web pages, your IP address will be shortened by Google in advance within member states of the European Union or other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to and shortened by Google to servers in the United States. On behalf of this website’s operator, Google will use this information to evaluate your use of the website, compile reports on website activities, and provide other services relating to website activity and Internet usage to the website operator. The IP address provided by your browser as part of Google Firebase will not be merged with other Google data.

The purpose of the data processing is to evaluate the use of the website and compile reports regarding the activities on the website. Based on the use of the website and Internet, further associated services are then to be provided.


Legal basis:

The data is processed based on the user’s consent (item (a) Article 6(1) GDPR). Further information on the privacy policy and certifications can be found under https://firebase.google.com/support/privacy?hl=de


Recipients:

The recipient of the data is Google as the processor. For this purpose, we have concluded the appropriate contract with Google.


Retention period:

The data will be deleted as soon as it is no longer required for our recording purposes.


Third country transfer:

Google processes your data in the USA and has committed itself to complying with the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework

The Privacy Shield frameworks provided a mechanism to comply with data protection requirements when transferring EEA, UK or Swiss personal data to the United States and onwards. While the Swiss-U.S. Privacy Shield currently remains valid, in light of the recent Court of Justice of the European Union ruling on data transfers, invalidating the EU-U.S. Privacy Shield, Firebase has moved to reliance on Standard Contractual Clauses for relevant data transfers. As per the ruling, this can continue to be a valid legal mechanism to transfer data under the GDPR.

We are committed to having a lawful basis for data transfers in compliance with applicable data protection laws.


Mandatory or required provision:

The provision of your personal data is voluntary, solely based on your consent. If you prevent access, the use of functions on the website may be restricted.


Revoking consent:

You may prevent the use of cookies by selecting the appropriate settings on your browser; however, please note in doing so, you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser plugin available under the following link: Browser Add On for deactivating Google Analytics.


Profiling:

With the help of the tracking tool Google Firebase, the behavior of visitors to the website can be evaluated and their interests analyzed. For this purpose, we create a pseudonymous user profile.

 

Use of script libraries (Google Web Fonts).


Nature and purpose of the processing:

To present our content correctly and graphically appealing across different browsers, on this website we use “Google Web Fonts” of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter: “Google”) to present texts.

The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/


Legal basis:

The legal basis for the integration of Google Web Fonts and the associated data transfer is your consent (item (a) Article 6(1) of the GDPR).


Recipients:

Calling up script libraries or font libraries automatically triggers a connection to the operator of the library. In doing so, it is theoretically possible – but currently unclear whether and for what purposes – the operator collects Google data in this case.


Retention period:

We do not collect personal data through the integration of Google Web Fonts.

Further information regarding Google Web Fonts can be found under https://developers.google.com/fonts/faq and in the privacy policy from Google: https://www.google.com/policies/privacy/“.


Third country transfer:

Google processes your data in the USA and has committed itself to complying with the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.


Mandatory or required provision:

The provision of personal data is neither required by law nor specified contractually. However, the correct presentation of standard-fonts content is not possible without this provision.


Revoking consent:

The programming language JavaScript is regularly used to display content. Thus, you can object to the data processing by disabling JavaScript in your browser or installing a JavaScript blocker. Please note that this may result in functional restrictions on the website.


Google Ads


Nature and purpose of the processing:

Our website uses Google conversion tracking. The operating company of the services from Google Adwords is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If you access our website through a Google ad, Google Adwords places a cookie on your computer. The cookie for conversion tracking is placed when a user clicks on a Google ad.

If the user visits certain pages on our website, and the cookie is still active, we and Google can recognize that the user clicked on an advertisement and was forwarded to this page. Every Adwords customer receives a different cookie. Cookies cannot be tracked via the websites of Adwords customers. The information gathered using the conversion cookie is used to generate conversion statistics for Adwords customers who have opted for conversion tracking. Customers can find out how many users clicked on their ad and were taken to a page containing a conversion tracking tag. However, information that allows users to be personally identified is not provided.


Legal basis:

The legal basis for the integration of Google Adwords and the associated data transfer is your consent (item (a) Article 6(1) of the GDPR).


Recipients:

With each visit to our website, personal data including your IP address is sent to Google in the United States. This personal data is stored by Google. Google may forward this personal data collected through the technical procedure to third parties.

Our company does not receive information from Google that could identify the data subject.


Retention period:

These cookies become invalid after 30 days and cannot be used for personal identification.


Third country transfer:

Google processes your data in the USA and has committed itself to complying with the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.

The Privacy Shield frameworks provided a mechanism to comply with data protection requirements when transferring EEA, UK or Swiss personal data to the United States and onwards. While the Swiss-U.S. Privacy Shield currently remains valid, in light of the recent Court of Justice of the European Union ruling on data transfers, invalidating the EU-U.S. Privacy Shield, Firebase has moved to reliance on Standard Contractual Clauses for relevant data transfers. As per the ruling, this can continue to be a valid legal mechanism to transfer data under the GDPR.

We are committed to having a lawful basis for data transfers in compliance with applicable data protection laws.


Revoking consent:

If you do not wish to participate in the tracking process, you can also refuse the required setting of a cookie – for example, via a browser setting that generally disables the automatic setting of cookies. You can also disable cookies by setting your browser to block cookies from the domain “googleadservices.com”.

Please note that you may not delete opt-out cookies as long as you do not want any measurement data recorded. If you have deleted all the cookies in your browser, you will need to reset the respective opt-out cookie.


Mandatory or required provision:

The provision of your personal data is voluntary, solely based on your consent. If you prevent access, the use of functions on the website may be restricted.

 

SSL encryption

In order to protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g., SSL) via HTTPS.

Our data is encrypted through Agora: User Information. When you use the Service, you provide us with information such as your device information, including model, manufacturer and brand (but specifically excluding IMEI or device UUID), user ID, channel mode, SDK version, network type, App ID, call detail record, general call information (including timestamp and duration of the call), quality of services information (including network quality metrics), quality of experience information (including video and audio resolution), device status changes and device runtime metrics (including CPU usage).


Mollie payment processing

If you use our services as a (paying) customer, the invoicing for such services is transacted via Mollie. In doing so, the following personal data is processed:

  • Your payment details (e.g., bank account number or credit card number)
  • Your IP address
  • Your Internet browser and device type
  • In some cases, your first and last name
  • In some cases, your address details
  • In some cases, information about the product or service that you have purchased from our customer
  • Other personal data that you actively provide, for example, in correspondence and by telephone.


The Mollie data is processed for the following purposes

  • To process payments
  • To ensure the quality and integrity of the financial sector, for example, by identifying, investigating, preventing, and actively combating (attempted) criminal conduct
  • To perform analyses for statistical and scientific purposes
  • To train and assess Mollie employees
  • To record evidence
  • To establish that Mollie actually had contact with you as a customer, for example, by telephone or written correspondence
  • In order to comply with legal obligations as a financial institution, for example, under the Dutch Financial Supervision Act (Wft) and the Dutch Money Laundering and Terrorist Financing (Prevention) Act (Wwft).


Retention period of the personal data

Mollie will keep your personal data no longer than the mandatory statutory period or, if such a mandatory statutory period does not apply, no longer than is strictly necessary for the realization of the objectives for which your personal data were obtained. The personal data that Mollie receives relating to the assessment of your application, the preparation and performance of the agreement and the processing of payments, will not be kept longer than five years after rejection of your application or the termination of the agreement. This period has been determined in the Dutch Money Laundering and Terrorist Financing (Prevention) Act (Wwft).

This retention period is also applicable to payments made by consumers (payers) and processed as part of the agreement between the customer (online shop owner) and Mollie.


Sharing personal data with third parties

Mollie will share your personal data with third parties if this is necessary for the performance of the agreement or if it is based on legal obligations or legitimate interests. Mollie concludes a processors’ agreement with third parties that process your personal data on behalf of Mollie. By doing so, Mollie ensures that your personal data is always protected to at least the same degree of security and that the confidentiality of your personal data is guaranteed. Mollie nevertheless remains fully responsible for these processing operations and will, therefore, take all reasonable administrative, technical and physical measures to protect your personal data against unauthorized access, unintentional loss, or alteration.

Your personal data may also be shared with third parties for purposes other than those described above. In that case, Mollie will only do so after requesting and obtaining your explicit consent.

Mollie may also share your data with third parties that are also data controller. In those cases, Mollie has also concluded agreements in order to guarantee a thorough protection of your personal data.

An overview of controllers and processors that Mollie shares data with can be found here. We recommend to review this overview regularly, since parties can be added or removed from the overview.

 

Privacy Policy when using Twak.to live chat application

Our website offers the use of Tawk.to. Tawk.to is a live chat application. The chat is integrated in the source code. It is enabled via script. By using the chat option, you automatically employ services of Tawk.to. Data collected by Tawk.to. includes: Chat log, your IP address at time of the chat and your country. This data will not be disclosed to any third party and is used for security purposes and internal statistics only. The data will not be used to identify your person. It will not be stored. It will be deleted after the chat has been closed. For information on the scope and purpose of the data collection, on processing and use of data by Tawk.to, and on your rights and setting options to protect your privacy, please see the privacy policy from Tawk.to under: https://www.tawk.to/privacy-policy

 

Changes to our privacy policy provisions

We reserve the right to revise this data privacy notice to ensure that it always complies with the current legal requirements, or to implement changes in our services in the privacy policy, e.g., introducing new services. The new data privacy notice will then apply to your next visit to our website.

 

Questions to the data protection officer

If you have any questions regarding data protection, please send us an email or contact the person responsible for data protection in our organization directly:

Please send an email with any questions or concerns regarding data protection to info@bemi-virtuell.com